A long term care pharmacy dedicated to excellence in service and satisfaction.
Committed to Senior Care
We base our practices on customer service, safety, integrity and professionalism. We understand the importance of not just the assisted living facility, but we also value the importance of your residents and families who are utilizing NovoPharm. Our team is equipped to work with residents, families, and/or responsible parties to create customized payment plans to lessen the financial strain caused by today’s cost of medications. To achieve this, our highly trained team members serve as liaisons between physicians and residents to establish the most efficient drug therapy while ensuring the desired clinical outcome.
Customer Service
NovoPharm is committed to excellence and expects that each of our team members provide services that are the best in the industry. As part of NovoPharm’s obtainable service, facilities will be provided the following free of charge: medication carts, Fax machines, medication record forms, periodic chart/cart audits and supplemental training focused upon aiding to their success in order for facilities to better achieve superior care and regulatory compliance.
Pharmacy Transition made easy
For assisted living facilities the transition between pharmacies is often perceived as a dismal and frustrating process. In fact, in many instances, it’s the transition itself that negatively impacts the decision making process when facilities are considering changing pharmacies. At Novopharm, however, we believe that this process should never be the deciding factor and therefore we remain committed to making this transition as seamless and unstressed as possible. This is why our 3 step process is by far the fastest and easiest transition system, yet.
Welcome to Novopharm
The NovoPharm business philosophy is to foster a partnership with our communities. By establishing a positive partnership, we can work better together to create opportunities that enhance pharmacy support and services to our customers through innovative and collaborative solutions.
NovoPharm is a privately owned pharmacy dedicated to servicing the long-term care communities in Hillsborough and the surrounding counties with customer satisfaction as a top priority. Owner and operator, William Alvarodiaz, RPh and his team has over 12 years of combined experience in the pharmaceutical industry and in serving the pharmaceutical needs of the seniors in our community. William and the NovoPharm team of pharmacists has the knowledge and the skill set necessary in providing all our clients with the highest level of services with focus on customer satisfaction.
NovoPharm prides itself as a small-town pharmacy whereby the customer remains a top priority. Although smaller than nationwide long term care pharmacies, NovoPharm can not only provide the same services but can do what many others cannot do, provide impeccable and consistent quality services through:
- Individualized attention that is based locally
- Open and timely communications to ensure we are meeting customer needs
- Quality assurance program focused on providing timely, efficient services and customer satisfaction. If satisfaction is not met, there is immediate response and resolution with an “all hands on deck” philosophy fostering a partnership approach to pharmaceutical services and our customer centered focus.
NovoPharm is dedicated to excellence in quality service, satisfaction and customer centered approach. Our customers and the residents that they serve are the MOST important part of what we do each and every day!
